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Ordering Online with Josephines & Interflora

Ordering flowers online with Josephines is fast and secure. Whether you visit our florist, telephone us or place an order online, an expert florist will create and deliver your gift by hand.

Firstly find a gift which best suits your budget, occasion and recipient by searching through our collections. If you would like to send a gift to someone outside of the UK , click 'International Flower Delivery' , then select your destination country to view products available. 

How to Order

Sending flowers from is a simple and secure process. This information will guide you through the order process step by step.

Item Selected

Once you've found an item you'd like to purchase, click on the 'Order' button and when you arrive at the online store and you proceed to place an order, just follow the numbered prompts on-screen, which are as follows:

1) Product Options:

Any options such as product sizes and colours will be displayed here.

2) Returning Customers:

(Optional) If you've created an account on an earlier visit, you can log in here. Alternatively, if you are not registered but would like to create an account you'll be given the option of doing so at the end of the order process. We do not require you to open an account to place an order with us.

3) Delivery Information:

Here you will need to tell us who you are sending your gift to including the postcode of the recipient (for UK deliveries). If you have logged in and would like to send an order to someone in your address book, click on their name in the 'recipient' list.

Alternatively, for other recipients, select 'someone else' and enter their name in the space provided. If you don't know the recipients' postcode, click 'don't know the postcode' to select the county and town you're sending to.

If you have any problems using the county and town list, tick the box provided, or call +44 (0)115 902 5665.

4) Order Now:

Once pressed, you'll then be taken to the Finishing Touches page where you can select items to complement your gift from the Finishing Touch range (including chocolates, balloons and Champagne).

In some instances Finishing Touches cannot be ordered with International and some selected UK products, therefore in that circumstance, you'll be taken directly to the Shopping Basket page.

Shopping Basket

This page shows a summary of items you've selected - if you would like to add further items to your order, press 'keep shopping'. Your basket can contain orders for up to 4 different recipients.

To remove an item from your Shopping Basket click the bin icon to the right of the Shopping Basket list. If you're ready to make your purchase, click 'check out'.

Delivery Information

Here we will ask you to complete the recipients' contact details, together with the card message, delivery date and any special instructions to make the delivery.

If you have entered a postcode for your recipient earlier in the order process, possible matches will be displayed on this page - if none of these match the address you require, use the link provided to enter the address manually.

To ensure your order can be dealt with quickly and efficiently, it is important that you provide full postal addresses and contact details.

If you are ordering an item for funeral delivery, please specify the required time of delivery in the Delivery Instructions.

Payment Details

We require your billing address together with your contact details just in case we need to get in touch with you regarding your order. Please ensure an email address is supplied as this will be used to confirm receipt of your order. Your payment card details together with promotional codes (if applicable) will be required at this stage.

Order Summary

Before you submit your order, it's important that you review the information you have entered. If you have requested an additional delivery service (such as 'before 1pm') - the total delivery charge will be shown on this page.

If you need to edit any part of your order details, use the links provided at the top of the screen to move back to the relevant page. If you're happy with the information, tick the terms and conditions box and then click 'check out'.

There will then be a short delay whilst we allocate an order number, which will be confirmed on the following screen for your reference.

You will be sent notification by e-mail that your order has been received shortly after reaching the 'Order Confirmation' screen, again this will summarise full details of the order you have submitted - including confirmation of recipient and card message.

This will be written in English and sent to the e-mail address you provided within the 'Your Details' section of the order form. We would advise you to print and retain this information.

Order Confirmation

This will confirm that we have received your order. We would advise you to make a note of your order number(s) and print the order details summarised on this page for future reference.

Methods of Payment

Josephines accepts all major credit and debit cards. However, we do not accept Electron, Duet or B&Q Time Cards.

VAT Number & Receipts

VAT details are included on Order Confirmation emails. VAT Number: 853 1257 35. If you have any further queries, please contact us.

Problems Ordering

If you experience problems placing your order online, contact our telesales team where we'll happily take your order over the phone. Contact us on 0870 366 6555 (or from outside of the UK +44 115 902 5665) - lines are open between 7am to 10pm Monday to Saturday and 9am to 10pm on Sundays.

Guarantee of Satisfaction

When you're buying online you need reassurance of the standard of quality you can expect to receive, that's why Interflora ensures all orders are covered by the following guarantee:

Interflora British Unit GUARANTEES that every order delivered by its Member Florists will be of GOOD QUALITY in GOOD CONDITION and to the FULL RETAIL VALUE ruling in the delivering Member's shop on the day of delivery. Delivery will be made on the date specified.

Where sufficient lead time is given, funeral orders will be delivered at the time requested.

Interflora orders must carry a full and correct address for delivery purposes (note: POSTAL address cannot be assumed adequate for delivery purposes). Any complaint or dissatisfaction should be notified to us at the earliest opportunity.

Special delivery conditions apply to certain locations such as hospitals , hotels and ships , where a third party is involved. In these circumstances the signature of the person receiving the order will be accepted as proof of delivery and fulfilment of the order.

Nothing contained in the Guarantee or Conditions affects or will affect the statutory rights of the customer or the recipient in relation to the quality, fitness or description of the goods supplied.

Product Substitution

Many flowers are seasonably available and this may vary depending on region and country. Sometimes, therefore, the florist may need to substitute one flower variety or plant, or indeed packaging and sundry items, for another. When doing so, Interflora florists must adhere to the strict substitution guidelines detailed below:

  1. Any substitution will be of superb quality to ensure customer satisfaction.
  2. The colour and shape of the chosen product must take priority and no change in size or shape is permissible.
  3. The value of the replacement flower or plant will be equal to, or greater than, the original variety.
  4. When substitution is made, the utmost care is taken to provide flowers or plants which maintain the overall effect of the gift.

Guarantee of Quality

Interflora's reputation is wholly dependent on the high standards of all Interflora members. That's why only those florists which meet our stringent criteria are accepted by the Association.

Once we have accepted a florist, their shop, product quality and performance standards are monitored on a regular basis. An on-going programme of 'mystery shopping' and regular assessments are carried out for each Interflora member to ensure consistently high standards are maintained.

Browser Compatibility

If you can see a yellow highlighted message near the top of the screen then we've noticed that you are either using an older browser to view this site or you have JavaScript or cookies disabled.

Whilst you'll still be able to use most elements of the website we can't guarantee that all functions will operate and display in the correct manner.

If you have JavaScript or cookies disabled please re-enable them or upgrade your browser to view this site correctly.

This site has been optimised for customers with web browsers of Internet Explorer 5.5 and above, Netscape 7 and above, and Firefox 1.0 and above.

How to Enable Cookies

If you are using Internet Explorer select Internet Options from the Tools menu. Click on the Privacy tab and then slide the bar on the left down as far as it will go. The text on the right will read 'Accept All Cookies'. Click OK.

If you are using Netscape Navigator select Cookie Manager from the Tools menu above and then select 'Allow Cookies from this Site', then Click OK.

Terms & Conditions

To see the full terms and conditions please click here.

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Flowers & Gifts at our Interflora Shop...
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